Rate Terms

Dolan Hotels has 3 standard rates with various different booking, payment, modification and cancellation terms. Please see below:

Rate – Flexible Rate (Previously ‘Best Available Rate’)

Derivation – None, bookable up to day of arrival.
Cancel – Up to 2 days prior to arrival (7 days elsewhere). Chargeable thereafter.
Payment – On day of arrival. Card taken as guarantee at time of booking.
Terms – Bookable up to and including day of arrival. No minimum length of stay. Modifications can be made at any time up to 2 days prior to arrival.

Rate – Advance Purchase Rate

Derivation – 15% discount from Flexible Rate (10% elsewhere), bookable up to 30 days prior to arrival
Cancel – Non-refundable
Payment – Taken in full at time of booking.
Terms – Bookable more than 30 days prior to arrival. Minimum 4 nights. No modifications or refunds.

Please contact our central reservations team on +44 (0) 1534 491907 for more information.

Cancellation and Deposits

For all other bookings our policy is dependant on the rate you chose upon booking; you may need to pay an amount on a pre-pay basis, these are non refundable if you cancel your reservation. Holiday insurance is always advisable.

Cash & Cheques

Please note that we no longer accept payment by cash or cheque. Please see Credit Cards below.

Child Policy

Most of our family rooms will accommodate children up to 12 years, with some rooms able to accommodate children up to 16 years. Children under 16 years of age are not permitted by law to occupy a room on their own. Any children over the age of 16 will be charged as an adult.

Credit Cards

We accept Visa, Mastercard or American Express. We make no additional charge when paying for hotel services using a credit card.

Internet Bookings

The online booking facility is designed for individual bookings and Dolan Hotels reserves the right to review the validity of any reservations that are not made in this spirit.

Pet Policy

For Health & Safety reasons, Dolan Hotels operate a no pet policy. Guide Dogs are accepted with prior arrangement.

Special Offers

Special offers are applicable to new bookings only. Offers cannot be taken in conjunction with any other Dolan Hotel offer or promotion. Prices are based on 2 adults sharing a twin/double room and subject to availability.

Package Holidays

Where travel inclusive holidays are arranged on your behalf all payments will be handled by our travel partner and their terms and conditions will apply to your booking. Your holiday will then be fully covered by their ABTA and ATOL licences for your peace of mind. Photographic ID is required to travel to Jersey.

Quotations

Availability of rooms and rates are correct at the time of issue but subject to change or withdrawal without prior notice until a confirmed reservation is made. Nothing will be reserved until the necessary payment/guarantee has been received, unless otherwise advised at the time of enquiry.

Tariff

Full English or continental breakfast is included in all rates as standard, unless otherwise specified. Guests on Half Board basis who arrive after the restaurant has closed will have a cold meal provided. There is no VAT in the Channel Islands. All prices include local GST.

Valuables

The Management respectfully declines responsibility for the loss of, or damage to, any guests property unless deposited with reception and a receipt obtained.